Cloud Call Center

Cloud Call Center services provide all of the necessary technological serves for the modern office in the cloud, and on all types of Internet infrastructures, including basic ADSL lines without the limitation of a physical infrastructure whether for the office telephone or cellular phone. VoIP services, as with all computing services in Triple C’s cloud can be paid for according to the “pay per use” model, which defines the payment for the package according to the amount of use in the working model that charges per second of use.

* Dialing abroad according to price list

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Saves Resources

VoIP Services are included in the “Pay Per Use” Model, which defines the cloud services and saves the expenses of a number of superfluous resources
VoIP Services are included in Triple C’s “One Stop Shop” model, which was created to meet as many as possible of the customer’s office requirements and to save the time of setting up the services

Saves Money

VoIP Services save the expenses of purchasing PBX centers, which prevent flexibility and the capability for simple mobility
VoIP Services enable international calls at very low cost per minute per call
VoIP Services include flexibility in adding or removing extensions to save the expense of unused extensions

Saves Time

VoIP Services reduce long waiting times in voice communications systems by convenient extension menus
VoIP Services enable mobile communication and access from every location by defining calls between a fixed line and a mobile device
VoIP Services reduce customer waiting time by adding built-in voice messages in the system

Recording & Bursting

To real-time conversations

Simultaneous Connection

Defining calls between a fixed phone and a smartphone

Direct Inward Dialing

Defining permanent number for extension

Radios

Immediate connection between offices

Fax 2 Mail

Receiving fax to private inbox

Additional Information

Conversation Advantages:

Simultaneous ringing - ability to call home or mobile phone when the office is dialed
Follow me - ability to call an extension number or phone numbers outside the organization from anywhere in the world
Music or message while on hold - ability to personally customize messages or music while on hold
Special holiday messages - ability to personally customize voice messages for a specific email
Call filtering - ability to filter calls according to phone number or from unlisted numbers
Call transfer - easily transfer calls to a chosen number
Conference calls - easily and quickly set up conference calls
Recording - ability to record call in real time and save to a computer
Eavesdropping/joining calls - ability to listen to employee calls or train sales personnel by listening to calls, with the caller not hearing the listener

Service Advantages

IVR call router - a phone voice menu that offers information services and simple actions with no involvement of human elements
Remote office - access to the office from anywhere and at any time
Automatic extension registration - choosing a department or extension by voice menu
Walkie talkie - immediate communication between offices
Combined voice mail with advanced email - allows the transfer of voice messages to a specific email address
Real time reports - reports that include calls, actions, bills, history, and more
Queue entry - entering a queue if all lines are busy and hearing a chosen sound file
Direct inward dial (DID) - ability to directly call a predetermined number. Requires a dedicated number.
Fax2Mail - ability to get faxes to the customer’s personal email inbox

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Additional Services

VMware

VMware services provide advanced Virtual Machine services that allow setting up a virtual server that provides the benefits of a physical server

AIX

AIX OS provides virtual infrastructures in the cloud based on the UNIX system